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Shopping guide

To make purchases simple and fast we have created a guide where User can find all the informations about purchases,method of payment and return policy.



PAYMENT METHODS

On Lerob Shop you can make purchases in a total security with your favourite method of payment.

Advance bank transfer: during purchase is it possible select the bank transfer as payment method. The IBAN code in which send the bank transfer will be indicated in the order confirmation. The order processing will be less immediate than the other method of payment in which the time of shipment from the date of receiving of bank transfer. Commerciale Roberto Serpentini S.r.l. reserve one's right to cancel the order if the bank transfer is not made within 7 days from the order date.

Credit cards: the choise of this system of payment allow us to make more fast the elaboration of order. In a few click you can manage your payments in total security wherever you are and in every moment. To prevent possible illecit uses of credit card during online payments ,choosing this system of payment there is a 3D secure service, a protocol that match your card with a security code of 6 numbers, which is sent via SMS to the number indicated to your credit institution. To complete an order it is necessary put the 6 numbers during the checkout.

PayPal: Is a simple and secure system of payment which, in the Express version, allow to do the checkout without sign in in our website. Is it possible to complete the order without put again your informations already saved on Paypal. Paypal offer the possibility to pay with all types of credit card without an account , click on link “Don't have a Paypal account?” without registration and further costs. In the order moment, Paypal will charge immediately the amount of the purchase.

SHIPPING TIME AND COSTS

The shipment is free in Italy and the deliver will be done within 5 working days from the delivery to the courier. Commerciale Roberto Serpentini Srl has no responsability for any prejudices from delivery delay.
In case of no deliver to the address gioven bu User in the order, will be done a second delivery in the same address. If the courier could not deliver the product even in this second time it will be place in the courier warehouse nearest to the indicated address and will leave a notice to the User with all the informations for dropping.

The custom cost will required only for shipments to States that are not part of the European Union. If you have done an order in the European Union will not be applied any customs tax.
Customs duties are calculated according to the regulations of the good transit country. Usually the customs duties are always charged to the consignee of shipment before the delivery.




RETURN POLICY

It is possible to return the order free within 14 days from the receiving date.

It is necessary to download and sign in the return form and you can send in two ways:
- by registered return to Commerciale Roberto Serpentini S.r.l Via Tommaso Campanella n.10, C.A.P. 63811 Sant'Elpidio a Mare (FM);
- by e-mail to resi@lerobshop.com.

The product have to be send in the same conditions in which is received and the same original box. Our costumer care will send you by e-mail the date of withdrawal in the address used for the order.

Commerciale Roberto Serpentini S.r.l. send the refund to User the cost within 30 days from the return.
It is not possible to do change goods : User can exercise the right of withdrawal and, once the refund has been obtained, can place a new order.


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